Privacy Policy

At SRAM Shop (“we”, “us”, or “our”), operating at bikepartshubshop.com, we are committed to protecting the privacy of performance-focused cyclists worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium cycling components.

1. Information We Collect

To provide our global clientele with seamless transactions and premium service, we collect:

• Personal Identification Information: Name, email address, shipping address, phone number when you create an account or place an order for components like derailleurs, cassettes, or wheelsets.
• Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information for processing transactions, protected by military-grade encryption.
• Technical Data: IP address, browser type, device information, and usage patterns to optimize our site for cyclists researching hybrid bikes or comparing brake pads.
• Order History: Records of purchased components (adaptors, brake pads, etc.) to improve recommendations and calculate shipping thresholds.

2. How We Use Your Information

We use your data to power your ride through:

• Processing transactions for SRAM components and DT Swiss wheels with speed and security
• Calculating international import fees for orders containing cassettes or derailleurs
• Providing customer support for installation-sensitive components
• Improving our website experience for performance-focused cyclists
• Sending order confirmations and shipping updates (no promotional spam)

3. Data Sharing and Disclosure

We may share information with:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete your transactions securely
• Shipping Providers: Only the necessary details to deliver your wheels or hybrid bike components worldwide (except remote areas)
• Legal Compliance: When required by law or to protect our rights and safety

We never sell your data to third-party marketers.

4. Data Storage and Security

Your information is stored at our secure facility at 2198 Cinnamon Lane, San Antonio, US 78258 and protected by:

• Military-grade encryption for all payment transactions
• Secure servers with limited access
• Regular security audits of our systems

While we implement these measures, no internet transmission is 100% secure. We recommend using PayPal for additional buyer protection when ordering precision components.

5. Your Rights

As a valued cyclist, you have the right to:

• Access, update, or delete your account information
• Opt-out of non-essential communications
• Request details about data we hold about you
• Withdraw consent for data processing (may affect order fulfillment)

Contact our gear-obsessed support team at [email protected] to exercise these rights.

6. Cookies and Tracking Technologies

We use cookies to:

• Remember your component preferences (e.g., brake pad types or wheel sizes)
• Analyze site traffic patterns to improve the shopping experience
• Process items in your shopping cart across sessions

You can disable cookies in your browser settings, though this may affect checkout functionality when purchasing adaptors or other components.

7. International Data Transfers

As we serve cyclists globally (with some regional exceptions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy as our component offerings and services evolve. Significant changes will be communicated to customers who have purchased higher-value items like complete wheelsets.

SRAM Shop – Powering Your Ride Through Secure Transactions and Data Protection